Our goal is to provide you with an exceptional shopping experience, leaving you completely satisfied with your purchase. Below you will find answers to some of the most frequently asked questions. Please do not hesitate to contact us for further assistance.
Ordering Online
Ordering by Phone
Types of Payments
Taxes
Site Security
Shipping & Delivery
Forgotten Password
Order Status
Return Policy
Satisfaction Guarantee
Gallery Location
Email and Mailing List
Art Consultant/Interior Design/Architect Inquiries
Questions, Comments or Feedback?
Ordering Online
Begin by clicking "Add to Cart" on the product page, and then clicking "Continue Shopping" or "Checkout". When clicking "Checkout" you will be asked to "Sign In" if you are an existing customer, or to "Register" if you are a new customer.
Ordering by Phone
You may order by phone during our normal store business hours, which are Monday-Friday 11AM-7PM and Saturday-Sunday Noon-8PM, Eastern Standard Time. Our phone number is 1.877.99AVANT or 305.573.8873
Types of Payments
We accept personal/company checks, wire transfer, and the following types of credit cards: American Express, Visa, MasterCard, and Discover.
Taxes
We are obligated to collect sales tax on orders shipped to addresses in the state of Florida.
Site Security
This website has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information and sign-in password are stored in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall based security system. Additionally, at no time do we store your credit card information after completing the transaction of your purchase, online or offline.
Shipping & Delivery
You can expect your order to be shipped within the time frame stated on the product page or by notificatino. We are pleased to offer complimentary and insured standard shipping on most orders. Certain larger items require freight/truck delivery and may incur applicable costs. If this applies to your purchase, an Avant Gallery associate will contact you with a quote before your order is processed. Expedited delivery is available on some products; please contact us for accommodations. You will be notified of the expected delivery date by email from our customer service department, or by a truck carrier if your order is shipped by truck, in which case a convenient delivery date/time will be arranged with you. International shipping is available with certain restrictions; please contact us for more information.
Forgotten Password
Click here to enter your email address and you will receive a temporary password to your account.
Order Status
You may track the status of your order by signing in to your account. Additionally, you will be notified via email when your order is ready to ship.
Return Policy
If you wish to return an item from your order, we will accept the return within 10 business days and issue a full refund (less original shipping costs). The item must be returned pre-paid and insured in its original condition and you must first contact us to receive an RMA number (Return Merchandise Authorization) prior to shipping the item. Returns cannot be issued on special order or custom-made products unless they arrive damaged or malfunctioning, in which case you will need to notify us and the carrier immediately upon reception. If a replacement is not available, a complete refund will be issued.
Satisfaction Guarantee
Your complete satisfaction is our goal. We strive to bring you products that are made and designed with quality and passion. If for any reason you receive a product with which you are not completely satisfied, please contact us as soon as possible so that we can promptly find a solution.
Store Location
We are located in Miami Beach. Our address is 309 23rd Street, Miami Beach, FL 33139. Store hours are Monday-Friday 11AM-7PM and Saturday-Sunday Noon-6PM. Click here for directions.
Email and Mailing List
The best way to stay updated on news, events, and special offers from Avant Gallery is to register your online account. You may also subscribe for quick periodic emails by entering your email address on the left-hand side of our website in the section "Are you on the list?". You may unsubscribe at any time by logging into your account, or by emailing unsubscribe(@)avantgallery.com.
Art Consultant/Interior Design/Architect Inquiries
If you are an Art Consultant, Interior Designer or an Architect, and need specialized assistance, or wish to inquire about purchasing in volume or for contract projects, please send an email to sales(@)avantgallery.com for further assistance or call 305 573 8873.
Questions, Comments or Feedback?
Please contact us for further assistance.
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